Returns & Exchanges
At Chicago Music Exchange, we want you to be completely satisfied with your gear, which is why we offer a 72-hour return window for most items to ensure they meet your sonic expectations. If your purchase isn't the perfect fit, our simple return process makes it easy to exchange or refund your investment.
Contact Support
Reach out to our gear experts via email or phone within 72 hours of receiving your item to initiate a Return Merchandise Authorization (RMA).
Pack Your Gear
Carefully repackage your item in its original shipping container with all included accessories, manuals, and original packaging materials to ensure safe transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at the designated carrier location, ensuring the RMA number is clearly visible.
Inspection and Refund
Once our technicians inspect the gear and confirm its condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing